VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

VFS Call centre number +965 22971170 or +965 22477490 Operating Hours 9:30 to 15:45 Sunday to Thursday only. Email info.ukkw@vfshelpline.com The VFS email enquiry service is free of charge Email replies are provided in English only, within 2-3 days of receipt

Please note: Calls received at the UK Border Agency at the British Embassy will be re-directed to the call centre.