OFFLINE Terms and Conditions

VFS Global / Mawared House ("VFS") has been duly authorized by Visit Britain to undertake the transaction.

By using these services provided by VFS you agree to be bound by these Terms and Conditions.

VFS reserves the right to change these terms and conditions at any time without notice by posting changes online/removing any product or in any manner whatsoever. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes.

Accuracy of Information and Liability of VFS

VFS does not accept responsibility and VFS disclaims all warranties, express or implied, including as to the accuracy of the information contained in any of the material, implied warranty of merchantability and fitness for a particular purpose. The sole and entire maximum liability of VFS for any reason and your sole and exclusive remedy for any cause whatsoever shall be limited to the amount paid by you for the particular product/item purchased by you. VFS is not liable for any indirect, special, incidental or consequential damages including damages for loss of business, loss of profits, litigation or the like whether based on breach of contract, breach of warranty, tort (including negligence) product liability or otherwise. All items are subject to availability.

Prices
All prices, unless indicated otherwise are in local currency.

In a credit card transaction, you must use your own credit card. VFS shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

VFS reserves the right, without prior notice, to discontinue or change specifications and prices on products, programs and services offered in its Visa Application Centers without incurring any obligations VFS reserves the right to limit the order quantity on any item and/or refuse service to any customer without prior notification.

Change or Cancellation of your order
You are entitled to return the goods purchased to the Visa Application Centre from where you have purchased the goods within seven working days from the day on which you purchased the goods. Please carry the receipt issued by VFS against the purchase at the time of return of the goods.

Acceptance of the transaction shall be at the sole discretion of VFS.

Please note that there will be a cancellation charge of 20% of the purchase price which shall be deducted at the time of refund.

Refund will be made by Cheque/Cash within a period of fifteen days and the cheque shall be sent at the address provided by you

Refund Conditions

Please note that the following conditions apply depending on which product you are returning.

Books, Maps and Poster

You may return your order within seven working days after the day on which you receive the goods.

Transport Tickets

BritRail Passes, Travel Cards, Oyster Cards, Touring Passes and Tickets

Refunds are limited to completely unused and invalidated passes or tickets. No refunds will be granted on partially used passes or tickets. No refunds will be given on reservation fees.

Certain ticket categories may have special conditions which do not permit changes or cancellation.

Downloadable MP3 Files/E-vouchers

We regret that we are unable to offer refunds on these products.

Law & Jurisdiction
This agreement shall be construed in accordance with the applicable laws of Kuwait . The Courts at Kuwait alone shall have exclusive jurisdiction in any disputes arising out of this agreement.